Awesome-only rule

March 4, 2009 —

I could be wrong, but it seems like a number of the web pros I watch have implemented some manner of awesome-only rule. They build like five or six awesome sites a year — the kind they’d use regardless of whether they were being paid to build them — and they block everything else.

I mean, sure, it’s possible they’re not talking about their less inspiring work, but I prefer my first suggestion, the awesome-only rule. I just like to think it exists.

My question though, is whether it works. We’ve never applied such a rule to organizations. We have no qualms turning away work we can’t get excited about, but I’d say the business success of each relationship has more to do with individual personalities than it does with the client’s brand. Sometimes we build things that don’t afford us bragging rights.

It all makes for strange questions when writing case studies or selecting work for portfolios. E.g., what impression do you give by loading a portfolio a certain way? Do you turn away good work?

These are the questions that sometimes fill my head. Also, our own case studies and portfolio are more a condition of procrastination than of these questions.

Clients from hell

February 18, 2008 —

Over the years, we’ve been fortunate enough to hook up with some awesome clients. We’ve had more than a few cases where we gained more from the experience than we did from the check. These are the clients that keep you motivated and sharp.

Then there’s the other kind. I like to think we’re pretty good at blocking, but every so often one of these will make it in too. And where the awesome clients keep you motivated, the anti kind suck it right out of you.

Bob Sutton thinks so too. In fact, he’s even written a 20-point assessment to help you spot the clients from hell. (You might remember Bob from his book The No Asshole Rule.)

I’ll let you take the test yourself, but here are a few of the true/false questions he asks:

  • Life is one emergency after another with these people.
  • My client is slow to pay.
  • My stomach churns whenever I have to email, meet, or talk on the phone with this client.
  • I would NEVER recommend this client to a friend.
  • If I am ever crazy enough to work for this client again, I will charge A LOT more money to compensate for the stress and aggravation (i.e., I will charge “assholes taxes.”)

Truth told, I deal with plenty of good clients who get some of these wrong. But if I had to reduce Bob’s device down to a single question, it’d be this: would you recommend the client to a [good] friend? If the answer is “no,” you probably have another question to ask yourself. Like “why, then, would you keep them on yourself?”

Nothing is more draining than doing work you wish you weren’t. No amount of asshole tax can change that.

Disclosure: Bob’s a client. (the good kind)